At Helyndra, available from https://helyndra.shop, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information that is collected and recorded by Helyndra (collectively referred to as “we”, “us”, or “our”) and how we securely utilize, store, and protect it.
If you have additional questions or require more information regarding our data privacy practices, please do not hesitate to contact our legal and support team at support@helyndra.shop.
1. Information We Collect
We collect several types of information from and about users of our website to provide a seamless and secure shopping experience, including:
Personal Identification Information: Name, shipping address, billing address, email address, phone number, and secure payment information provided when you place an order, create an account, or contact customer service.
Device and Technical Data: IP address, browser type, operating system, time zone, and cookies to optimize store functionality, site performance, and user navigation.
Order and Browsing History: Details of the products you have viewed, added to the cart, or purchased, allowing us to process transactions and improve our product offerings.
2. How We Use Your Information
We use the information we collect in strictly transparent and lawful ways, including to:
Provide, operate, maintain, and secure our e-commerce platform and services.
Process, fulfill, and ship your orders, including generating invoices, order confirmations, and delivery updates.
Understand, analyze, and measure how visitors interact with our website to enhance our user experience and product catalog.
Communicate with you directly or through our authorized partners for customer support, service updates, and transactional notifications.
Prevent, detect, and mitigate fraudulent transactions, unauthorized activities, and ensure absolute checkout security.
Send marketing materials, exclusive offers, and newsletters, provided you have granted us explicit consent (opt-in) to do so.
3. Payment Processing and Financial Security
Financial data security is our utmost priority. Helyndra does not store, collect, or retain your credit card or billing credentials on our servers. All transaction data is encrypted and securely processed through authorized, independent third-party payment gateways that comply with the strict Payment Card Industry Data Security Standard (PCI-DSS), supporting gateways such as Visa, Mastercard, Discover.
4. Your Right to Opt-Out
We believe in giving our users total control over their personal data. You have the right to opt-out of marketing communications and automated data collection at any time:
Email Marketing Opt-Out: You can unsubscribe from our promotional emails or marketing newsletters at any moment by clicking the “Unsubscribe” or “Manage Preferences” link located at the bottom of any email we send. Alternatively, you can request manual removal by emailing us at support@helyndra.shop.
Cookie and Tracking Opt-Out: You can choose to disable or block cookies through your individual browser settings. Please note that blocking all cookies may limit certain e-commerce functionalities on our website, such as maintaining items in your shopping cart.
Interest-Based Advertising Opt-Out: To opt-out of targeted advertising or tracking implemented by third-party ad networks (such as Google Ads or Bing Ads), you can adjust your preferences via the Google Ads Settings page, the Bing Privacy Dashboard, or visit global opt-out portals such as the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).
5. Cookies and Web Beacons
Like most professional e-commerce websites, Helyndra utilizes standard “cookies”. These cookies are used to store data including visitors’ preferences, shopping cart sessions, and the specific pages on the website that the visitor accessed. This information is used to optimize user experience by customizing our web page content based on browser type and technical parameters.
6. Third-Party Privacy Policies & Advertising
Helyndra‘s Privacy Policy does not apply to external advertisers or external websites. We utilize standard advertising trackers, including Google Ads and Bing Ads Conversion Tracking, to evaluate marketing performance. These third-party ad servers or ad networks use automated technologies like cookies, JavaScript, or Web Beacons that are deployed within their respective advertisements and links. They automatically receive your IP address when this occurs, allowing them to measure campaign effectiveness and personalize ad experiences.
7. CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the California Consumer Privacy Act (CCPA), among other rights, California consumers are entitled to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data collected.
Request that a business delete any personal data about the consumer that the business has collected.
Request that a business that sells a consumer’s personal data, refrain from selling that data. Helyndra does not sell, lease, or trade personal customer data to third parties. If you submit a request, we have 30 days to respond. To exercise these rights, please contact us at support@helyndra.shop.
8. GDPR Data Protection Rights
We ensure all global visitors are fully aware of their data protection rights. Every user is entitled to the following:
The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The Right to Erasure: You have the right to request that we erase your personal data under certain legal conditions.
The Right to Restrict/Object to Processing: You have the right to request that we restrict or object to the processing of your personal data under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data collected to another organization, or directly to you, under certain conditions.
9. Children’s Information
Protecting children using the internet is an integral part of our policy. [fy_brand] does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe that your child provided this kind of information on our website, we strongly encourage you to contact us immediately at support@helyndra.shop, and we will promptly remove such records from our systems.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to file a compliance request, please contact us via email at support@helyndra.shop or by mail using the details provided below:
